SightCall, the global leader in remote visual support, is pleased to announce a partnership with Core Health & Fitness, an industry leader in commercial fitness products, to provide AR-powered live video support to boost equipment uptime, enhance first call resolution and digitally transform the customer experience.
A successful trial between the companies demonstrated that the use of SightCall resulted in a 55 percent first time fix success rate, removing the need for an onsite technician. Core Health & Fitness will deploy live video support for the repair, troubleshooting and maintenance of their portfolio of world-class fitness equipment, including Star Trac®, StairMaster®, Nautilus® and Schwinn®.
SightCall’s global video cloud platform enables customer service agents to see the issue a customer, distributor or service partner is facing by connecting to the user’s mobile device. The agent can then resolve or diagnose the issue remotely, guiding the user with a robust suite of augmented reality tools, and dispatching a technician only when necessary.
“SightCall’s visual support technology enables us to provide a superior customer experience that is central to our company’s commitment to great service,” said Daniel Murray, the director of services for Core Health & Fitness. “With live video, we can diagnose and resolve cases with new clarity and precision, resolving customer issues on the first call. SightCall helps us demonstrate our commitment to customers lasts long after the date of sale.”
“Core Health & Fitness is an innovator in the world of health and fitness,” said Tony Nigro, the senior vice president of sales, Americas at SightCall. “We are excited to work alongside them in the digital transformation of their customer experience. With SightCall, their agents are now able to see and resolve technical issues on the first call – avoiding technician visits and delivering an unparalleled level of customer support. Our global platform supports their operations in over 90 countries around the world, providing live visual support anywhere, at any time.”
For more information, visit corehandf.com.