Technogym, a world-leading company supplying products, services and solutions in wellness and fitness, unveiled a new online customer portal that will dramatically change how club owners and operators work with Technogym. Technogym E-Services introduces a high level of transparency and communication between Technogym and its customers so that facilities know the exact status of all service requests in real time to accurately track progress on ongoing projects and installations.
The business benefits are immense, as Technogym E-Services enables customers to maximize their investment in Technogym equipment using all the data available to make informed operational decisions. Customers can make informed business choices based on the aggregated information that will allow them to have deeper and more productive relationships with Technogym’s sales and service teams. The portal will also help reduce overall operating costs through improved care via 24/7 online customer assistance, and the ability to access all information on current service requests centrally, quickly and securely.
“It is no secret at Technogym that our customers are the heart of our business,” said Nerio Alessandri, President and Founder of Technogym. “Informed by valuable customer feedback Technogym E-Services raises the standard of customer service, and is key in our unwavering commitment to provide exceptional service across the Technogym Ecosystem.”
The Technogym E-Services platform allows customers to:
- Analyze historical data – review annotated lists of requested services, and past purchases
- Know the present – real time tracking and response time, updates on open service requests (for spare parts or service orders) so customers can manage operations more effectively
- Forecast the future – equipment management list that tracks the age of current Technogym equipment in the venue and whether the warranties are still valid
- Monitor performance – ability for customer to monitor and provide feedback on Technogym service, allowing for immediate improvements
Technogym E-Services was designed as a central point to track all parts orders, service requests and needs in real time so that Technogym can better serve its customers utilizing key performance indicators (i.e. response time, issue management, customer satisfaction). With 24/7 online customer assistance, Technogym E-Services will allow customers to manage all their service touchpoints in one place, including parts orders, service activities, service performance, service history and equipment status, so they can confidently track progress against all open service requests.
As part of this rollout, Technogym has also reconfigured its service offerings to provide unmatched customer service:
- Service Contracts: a new promotional warranty program providing fixed service costs for the entire coverage period, with a focus on preventative maintenance to extend the equipment product life
- Technogym Direct Technicians: a team of Technogym employed and trained technicians are on hand to provide reliable, 24/7 service to all customers
- Local Spare Parts Sourcing: by localizing its spare parts inventory for equipment maintenance in the U.S., Technogym outperforms industry standards for equipment repair time
- Customer Feedback: customers can provide real-time feedback on ongoing orders and issues so that Technogym can respond and take action along every step of the service process
Technogym E-Services is included in all Global, Global Plus, and ARTIS service contracts at no additional charge. For more information on Technogym E-Services, please click here.
