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Home Staff Development

Employee Satisfaction: Whose Job is it Anyway?

Brittany Baldwin by Brittany Baldwin
December 20, 2022
in Columns, Staff Development
0
Employee Satisfaction

Image courtesy of Shutterstock

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As the age-old saying goes, “Good help is hard to find.” But in the post-pandemic hiring world, good help is even harder to keep.

An important aspect of retaining quality staff is ensuring they maintain a high level of job satisfaction. But with whom should the responsibility of job satisfaction ultimately lie? With the employee? Or with the manager?

Some would argue it’s the manager’s responsibility to ensure all employees are satisfied and feel valued by their place of employment. Others argue it’s solely the employee’s responsibility to ensure they find a way to maintain personal fulfillment through the work they do as well as a positive outlook on their work environment.

In my experience as a fitness industry leader, a combination of both approaches yields the greatest success for employee retention. However, it requires commitment and intentionality from both managers and employees to truly work.

Here are a few ways that managers and employees can work together to cultivate an environment that supports a high level of employee satisfaction.

Practice Communication

Quality and open communication is necessary for any relationship to thrive. This includes working relationships as well.

Managers can support employee satisfaction through maintaining honest and transparent communication with workers regarding items that directly affect the employee’s role or work environment.

For example, if I plan to implement a policy or procedural change that I know will affect the way my employees do their jobs, I make sure to communicate to my staff I will be making this change in advance of doing so.

I explain to them why the change is being made, when it will officially go into effect and how it will impact their roles. I also use this as a time for them to communicate any concerns or questions they have related to this update.

It’s also important for employees to communicate needs and challenges to their managers. As the saying goes, “Closed mouths don’t get fed.” Thus, a manager can never solve or address an issue an employee is experiencing if this information is never shared.

Prioritize Development

As managers, it’s important to support your employees by providing them with various opportunities to grow and develop their professional skills.

This can include sharing interesting articles with job-specific information with employees, contributing funds to send staff to national conferences or to purchase new certifications, or even just completing regular performance evaluations and providing staff with timely feedback.

Employees appreciate knowing their managers are truly invested in helping them become the best professional version of themselves possible.

On the flip side, employees can enhance their job satisfaction by not only taking advantage of the professional development opportunities their managers provide, but by also seeking these opportunities for themselves.

As a fitness professional, I consistently maintain a high level of passion and interest for the work I do because I am always seeking new ways to learn and develop my skills. Whether it’s attending webinars in my free time, or volunteering to serve on certification exam development committees, I am constantly seeking professional growth and improvement.

Set Realistic Expectations

The most challenging thing about working with others is no two individuals have the same viewpoint. Thus, there will always be something an employee wishes their manager would change about their job duties, or something a manager wishes they could change about the overall work culture/environment.

The most important thing for both employees and managers to remember is nothing is perfect. Therefore, individuals at all levels of an organization must set realistic expectations about what is considered satisfactory in their work environment.

For managers, this requires applying understanding toward your employees as they navigate some of the nuanced challenges of their jobs. And for employees, this requires lending patience to your managers as they traverse the politics and red tape associated with their roles as leaders.

In summary, the process of building and maintaining a positive work environment and strong employee satisfaction requires ongoing commitment from all levels. If both employees and managers focus on doing their jobs to the best of their abilities, being kind and respectful toward others, and working together to navigate challenges that arise, success in this endeavor is inevitable.

 

Want more expert insights like this sent straight to your inbox each week? Sign up for a digital subscription here.

 

Tags: campus reccampus recreationCOVID-19Employee SatisfactionfeaturedFlorida International University
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Brittany Baldwin

Brittany Baldwin

Brittany Baldwin is the assistant director of Fitness at Florida International University (FIU). Her previous institutions of employment include the S.U.N.Y. Brockport and Creighton University. Brittany has a Master’s Degree in Recreation Administration from the University of Nebraska at Omaha, and a Bachelor’s degree in Exercise Science from Creighton University. Over the last few years, Brittany has presented at numerous national conferences on an array of topics related to fitness and wellness program management and solutions. She is a published author of research studies as well as fitness editorial content, and currently works as an adjunct instructor for the Recreation and Sports Management department at FIU as well.

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